That Guarantees your peace of mind……
Uganda: The on-going national anti-counterfeit drive has received an extra boost
with the confirmation by Samsung Electronics that its genuine range of products
will continue carrying an exclusive two-year warranty.
The confirmation by Samsung Electronics East Africa chief operating
officer Robert Ngeru effectively means that customers buying genuine Samsung
products from the authorised dealers will continue enjoying their peace of
mind.
Dubbed the Samsung Smart Care, customers buying original Samsung
products can easily activate their 2-Year warranty using an electronic
activation system for all hand held devices. The warranty, already rolled out
via Samsung Uganda’s E-Warranty platform also allows registered handset owners
to win a range of attractive prizes in monthly draws.
In addition, local customers purchasing the Samsung Galaxy S4 are also
enjoying the unique Accidental Damage
from Handling (ADH) warranty, covering two screen damages or two liquid
damages or a screen and liquid damage within the 2 years warranty period. The
ADH warranty is activated only when the consumer registers their phone via
E-warranty.
Samsung Mobile customers wishing to check the
validity of their E-Warranty can easily check the status by sending an SMS with
the words: “Check*IMEI number#” to 6585 to confirm their 2-year warranty
validity. Customers can also access Samsung Customer Care services through the
0800300300 toll free line.
E-warranty registration is a simple process whereby the customer sends
an SMS with Reg*IMEI number# to 6585. The IMEI number is found under the
battery of the phone. For consumer electronics and IT products, the customer
should fill out a warranty card and they will get an SMS confirmation within
one week.
“The Samsung Smart Care 2-Year warranty that covers our full range of
consumer electronic appliances and mobile devices is the first of its kind in
Africa and is aimed at saving our customers the unnecessary pain and anguish
that comes with buying counterfeit products,” said Ngeru.
He added that: “Customers buying original Samsung products from our
authorised dealers in Uganda continue to enjoy the peace of mind brought about
by our undisputed quality, durability and 2 years warranty across our entire
product line.”
The rollout of the 2-year warranty in Uganda, Ngeru explained, has been
made possible by the firm’s quality assurance systems and adoption of the
Samsung Built for Africa strategy, which focuses on manufacturing products tropicalized
for local conditions.
“At Samsung, we are confident enough that we manufacture quality
products which can last for many years and our 2 year warranty is a clear
testimony of our superior product quality,” Ngeru explained. Further noting
that: “Putting our customers’
requirements first, means taking relevant steps to ensure the highest level of
product compatibility and service is maintained. This is a key business
imperative for us and one that we will continue to drive into 2013 and beyond
as part our Built for Africa agenda.”
As the market leader in East Africa, Samsung
Electronics is pursuing an active customer service enhancement programme which
also focuses on raising the quality of its after sales support capacity.
With a two-year warranty, Samsung has further managed to raise its value
proposition for its customers who enjoy better value for money. In a market
suffering from an influx of Counterfeit and Gray products that don’t carry any
warranty, Samsung customers will enjoy the value of a two year Warranty backed
by a dedicated service support system.
