“Jawabu”,
as the project is known, is an ambitious IT enabled business transformation project
designed to deliver the technology capabilities required to deliver the best
customer experience.
It
is part of the diversified financial services group quest to achieve its
strategy for regional and local expansion through IT Business transformation,
and to also respond to the growing requirements of its cus
Jawabu
will automate key business processes, reducing time consuming manual tasks and
paperwork, increasing efficiency and enhance controls. The new system will
provide a single view of the customer, as well as customer intelligence which
will allow financial advisors to focus on analysis as opposed to data crunching
and eliminate decisions made through “gut feelings” which are not based on
tangible facts.
The
system will also allow sales people to target their sales efforts and deepen
relationships with clients, allow customers to easily access information, and
make it easier for them to compute claims.
“Jawabu
will transform Britam by delivering world class business processes and State-of-the-art
IT systems. It will move the company from being a product centred organisation
into a customer centric organization, providing customers with first class
service,” said Britam Group Managing Director Dr Benson Wairegi.
Developed
in partnership with Oracle, IBM, Fadata, and PwC, among others, the project
will be implemented and deployed in three phases. The current phase kicked off in
July 2014 and will run until May 2015.
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